Welcome to the College of Engineering IT help wiki.

For all IT requests and/or issues, please email egrfixit@vcu.edu. There is no need to CC anyone as all of IT will be able to see it.

If you can't find what you're looking for, contact us at engrtech@vcu.edu. We appreciate feedback and are always happy to add helpful content.

Most Common Topics
Getting Started With EGR IT Dos and Don'ts Remoting Into Engineering Windows Computers Academic Computer Labs Remote Access to Engineering Public Lab Computers Linux Basics in Engineering How to use the VCU EGR Software Center (VCU Store) How to Use VCU Self-Service (macOS) Using App2Go on your device (Citrix Workspaces) Connecting to EGR Network Shares Off-Campus

If you want to print a poster, fill out our new form at this link: https://go.vcu.edu/egrposter

You can read more about the poster requests on our blog.

Quick tips

If you are looking for guidance on VCU's 2 Factor Authentication, check here: https://ts.vcu.edu/about-us/information-security/2factor/

If you are looking for guidance on the VCU VPN, check here: https://ts.vcu.edu/askit/network-services/rams-vpn/

If you have a technical issue with any of the following, please submit a ticket with VCU Technology Services at itsupport@vcu.edu or call (804) 828-2227.

VCU Cisco VPN
2Factor Authentication (DUO)
Canvas
Gmail or other Google Apps
Zoom
VCU App2Go
Resetting your VCU password

When submitting a ticket online, use the search feature to quickly find the correct category.

Contacts

Name	Title	Location	Phone	Email
Anil Chatterji	Director of IT	West Hall, Room 220	(804) 828-1261	anilc@vcu.edu
Travis Greene	Senior IT Systems Analyst	West Hall, Room 102C	(804) 827-4016	greenet3@vcu.edu
Marc Jenkins	IT Project Manager	West Hall, Room B3	(804) 828-7228	mejenkins@vcu.edu
Todd Stewart	IT Specialist	East Hall, Room E1226	(804) 828-6525	tstewart6@vcu.edu
Wesley Teets	Senior IT Systems Analyst	East Hall, Room E2240	(804) 828-8230	teetswr@vcu.edu
Michael Winston	IT Specialist	West Hall, Room W102	(804) 828-3600	mwinston4@vcu.edu

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